At Kiwiplan a Support Representative is available to answer your support call.
Experienced resources available 24/7.
Our Help Desk is staffed by veteran installation specialists who know your business and can provide the help you need when you need it. When you contact our Help Desk, you will likely reach someone who knows you personally or has been involved directly with the software installation at your location. Our support staff has the capability, resources and understanding to get to the bottom of your problem and provide a resolution as quickly as possible.
Our commitment to world-class support.
Kiwiplan has developed an extensive internal support process to ensure your issues are handled in the most efficient manner possible. Details and communication regarding every call and support issue are logged immediately into our KALL system. If our technician can’t provide an immediate resolution, information is forwarded to staff with the specialized skills needed to resolve your problem. Details regarding all enhancement requests, development activity and more are also recorded and tracked to completion in this system.
A global approach.
Kiwiplan offices around the globe work together to provide premier support to customers worldwide. If you face critical problems in the middle of the night, technical staff in America, Europe, the U.K., Australia, and New Zealand have all the information required to connect to your system and provide immediate assistance in emergency situations.
Our success and your satisfaction.
Kiwiplan takes support seriously. We continuously track a wide range of indicators to measure and monitor our support performance. These tools, measurements and monitoring capability support our ability and desire to continually strive for unparalleled customer service and support.
Contact your nearest Kiwiplan office:
+49 6151 2776918
+44 1543 273077
+55 11 4529-8455
+61 3 9848-9055
Login to the KALL system.